Tag Archives: Construction

[AUDIO] Market Research Chapter 7: Understanding the Needs and Expectations of the Repeat Customer

In our consulting work with contractors across the globe, nothing is more important to the contractor than the Repeat Customer (also recognized in this book as RC). This special customer not only extends the number of working hours a contractor can give their workers, keeping them busy, but such a relationship reinforces all that a contractor is doing right.

The information you can research from your existing Repeat Customers is a wealth of greater know-how for you and your company. Don’t go to sleep in giving your Repeat Customers attention and always go to them, repeatedly, to discuss new trends, needs, and expectations.

 

 

[VIDEO] Coaching the “Natural” Employee

We all have “natural” employees – learn the best ways for you to get even more out of them and improve your entire workforce.

https://vimeo.com/160318826

 

REMEMBER: You can watch all of our 2 Minute Drill series at videos.pinnacledg.com, and you can download the Pinnacle Development Group App to watch your training videos on any iOS, Android, or Windows device.